Cititel Penang Hotel - George Town

By and large, it was excellent base for sightseeing in George Town, had much fun and met very courteous and really accommodating staff who proves excellent service throughout. The breakfast with Western food, Malays and options for Chinese was amazing for what you got. Actually everything was good, my next choice again in George Town: )

Reasonably priced place, had a relaxing stay specially for business trip. Truly enjoyed the superior queen room we had.

Brand-new room, beautifully maintained with ceiling fan which is good, the good selection, bathtub, hard-working staff. Efficient service and an in-house restaurant onsite.

The entire staff were consistently courteous and really accommodating. Our room was reasonably large and recently renovated with fans, a safe. The breakfast was absolutely superb and marvellous, the check in was fast.

They have the very comfortable bed. Clean and spacious bathroom. Moreover, the staffs are friendly and helpful.

Good location with reasonable price. The most I liked is the buffet breakfast and a lot of choice. Using the room card only allow the residence staying here and I feel like More safety staying in this hotel .

So far so good only the other days when checked in one of the staff not sufficient enough. As I told her I book 2 room and she keep on saying one room. First time when I check in the staff is good and she told me only one room can checked in and the other room not ready yet as the cleaner is still doing cleaning. Then is ok .. After we back from shopping we checked in the other room and I present the I c for the staff and the staff still said I only made one room reservation not 2 room .. And I was surprise why like that .. She checked again still said no . And I told her Cannot be as this morning I checked in the staff told my room reservation is 2 room. Then I inform the staff the room reservation is under name that I present you the ic then only she realize. In this situation .. Actually this is not a problem the only thing that I feel your staff not concrete on this matter. What for I present ic for the staff and she not follow the ic name for checked in purposes.. On that time I and my friend carry so many heavy thing that your staff not realize and we are standing at the counter for noition talk .. a bit waste time .. Sorry not complaint and pleSe improve thank you

Location and easy to go around city itself. Never have problem calling taxi which is just infront of the hotel.Many food stores within walking distance and the best location to try all the popular food in Penang! I will stay at Cititel again the next time I visit Penang,hopefully with my Family.Thks.

Good location. Recommend request "room facing sea-view" from 8-12 floor for a good sight. Clubbing area within 2mins walk. 24hrs indian restaurant, taxi hub & convenience store just opp hotel.

RM200+ p/n in average good hotel, no breakfast inclusive quite an overrated pricing. WIFI at RM10/hr...

Had a fantastic 6-night stay! The breakfast was a standout, offering delicious variety, and the dining experience was superb with attentive service. The room was spacious, clean, and incredibly comfortable. Would definitely come back!

Clean, good confirtable room and clean toilets

Too costly not worth for the amount paid. I had booked the tickets on net with the rate said as 185rm then I had to pay by cash after reaching there as the payment was not accepted. Then to my surprise on cash payment I was told the charge is 197rm at the time of booking and was asked to pay another 100rm as advance. The worst part was that on vacating the room the rate came to 215rm.

Too costly not worth for the amount paid. I had booked the tickets on net with the rate said as 185rm then I had to pay by cash after reaching there as the payment was not accepted. Then to my surprise on cash payment I was told the charge is 197rm at the time of booking and was asked to pay another 100rm as advance. The worst part was that on vacating the room the rate came to 215rm with the lame excuse that its taxes. I had to finally pay the amount to vacate, with the family it was a horrible experience. I feel cheated, I should have taken the opposite hotel which was half the price giving the same facilities with breakfast.

The air condition was very efficient. The lighting was good.

The room we were in had a strong smell of musk upon entering. The placement of the shower was at an akward angle making showering very difficult. The wash basin needs a good scrub!

The distance between the famous local food stalls is just within 300 meters. The Asian Heritage is nearby too if you would want to walk around and experience the old Penang style.

The parking is hard especially during the night time. The management should reserve the parking to the hotel guest rather than those coming in for function purpose.

We visited Fort Cornwallis and the Penang Butterfly Farm. The hotel location was perfect for exploring, and the breakfast spread was excellent. Definitely loved the spacious room with a great view. Staff were super friendly and accommodating!

The only downside was I couldn't find a plug point near the bed to charge my phone, a bit inconvenient.